When I try to import a .snips file (exported from the tool), I get the following error: An unexpected error occurred. Please contact support if this occurs again (10026)

Thanks.

Sorry your having issues with Snip-It Pro. Snips file are really zip files with a different extension. Can you try changing the extension to zip and seeing if it opens. If not, it may be corrupted.

Also, there should be a log file located in your app data directory:
C:\Users\XXXUSERNAMEXX\AppData\Roaming\Snip-It Pro

Where XXXUSERNAMEXXX is your username.

You can try sending that to me and I can try to figure out if there is anything else that can be done.